Customer Help

Booking, payment and travel guidance

Flight Matrix · Guide version 2026.09.22.1

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Customer Help: Start here

Find guidance for booking, paying, managing your trip and contacting the airline.

Choose your next step

  • Use Book flights to search and reserve travel. Use Manage trip to retrieve a saved reservation with its confirmation code and booking email. Use My account for your rewards profile.
  • Follow the fare conditions and deadlines shown for your flight. Available services and payment options depend on the airline and selected fare. The airline confirms any policy that is missing or unclear.

Keep your details safe

  • Keep your confirmation code and booking email secure. Do not share your password or send card details through ordinary email. If someone books for you, ask them for the saved confirmation and correct travel details.