Accounts, Passwords and Rewards
Maintain your traveler profile and understand rewards references.
Sign up and sign in
- Use Sign up to create a traveler profile with accurate details and your own email. Complete email verification before signing in where required.
- If verification is missing, expired or rejected, check spam and follow the page’s resend or support instructions. Use Forgot password on the sign-in page when you cannot access your account.
- Review saved travelers before using them in a booking. Creating an account does not transfer ownership of historical reservations.
Rewards
- Enter each traveler’s own rewards number and matching identity details when booking. The payer does not automatically receive every traveler’s credit.
- Expected points are estimates; posted points are credited rewards. Use the dedicated Rewards and receipt help page for the currently implemented earning and redemption rules.
- Ask reservations about missing credits or reward travel. Keep the confirmation code, date, route and membership reference ready. Do not promise automatic award checkout or restoration.