Contact the Airline
Prepare enough information for the airline to resolve the issue.
What to provide
- Use the airline contact details shown on the website or your itinerary. Provide confirmation code, affected flight date/route, a brief description, expected result and the time of the problem.
- For screenshots, hide card details, passwords, verification links and other travelers’ information that is not needed. Never post booking references publicly.
- For imminent travel, use the airline’s published urgent contact method. Help documentation does not submit a support case.
Follow up
- Keep the case/reference and agreed next step. Ask the airline to confirm a booking change, payment or refund using the saved record rather than relying on an unconfirmed message.