Holds, Payments and Receipts
Understand whether you have a held reservation or a completed payment.
Reserve or pay
- Where Reserve now / Pay later is offered, it creates a temporary hold. Follow the expiry shown for that reservation. A hold is not a paid ticket and can expire if payment is not completed.
- For immediate payment, use the payment option presented at checkout and complete any gateway verification. Check the currency and amount before authorizing.
Confirm the result
- Review the saved booking and payment status, confirmation code and receipt. A bank notification alone does not establish the booking’s final status.
- The receipt shows saved charges and payment information. Passenger fare references may describe connecting journeys; do not add those references on top of the payment total.
- If email is missing, check spam and retrieve the reservation using Manage trip. Ask the airline to investigate delivery if needed.